WhatsApp Chatbot User Guide

Learn how to use ShopPal's WhatsApp bot for shopping, transport, and more

🚀 Getting Started

How to Start a Conversation

  1. Save our number: +263 71 515 6437
  2. Open WhatsApp and find our chat
  3. Send any message like "Hi", "Hello", or "Start"
  4. You'll receive a welcome message with the main menu
Start Chat Now

🔘 Understanding Buttons & Lists

Button Messages

Some messages have buttons at the bottom:

  • Simply tap the button you want
  • Example: "View Products" or "My Orders"
  • Buttons make navigation quick and easy
List Messages

Lists show you multiple options:

  • Tap "View List" button
  • A menu will open with options
  • Select the option you want
  • For lists with <10 items, use Home/Back buttons

✨ Magic Keywords (Work Anywhere!)

Type these keywords anytime to navigate quickly:

Navigation Keywords
home main menu start menu

Takes you back to the main menu

Go Back
back previous return

Goes back to the previous screen

Get Help
help assist support

Shows help and available commands

Shopping Keywords
shop shopping buy products store

Opens shopping section

Transport Keywords
transport taxi get cab ride driver

Opens transport booking

Soccer Keywords
soccer football bhora fifa results

Opens soccer predictions

🎯 What You Can Do

Shopping
  • Browse products by category
  • Search for items
  • Add to cart and checkout
  • Track your orders
  • View order history
Transport
  • Book a taxi/cab
  • Set pickup location
  • Set destination
  • See fare estimate
  • Track your driver
Quick Deals
  • Special offers
  • Limited-time deals
  • Flash sales
  • Discounted products
Soccer Predictions
  • AI-powered predictions
  • Match analysis
  • League standings
  • Team statistics

💡 Tips & Tricks

Do's
  • ✅ Use keywords for quick navigation
  • ✅ Read the menu options carefully
  • ✅ Type "help" if you're stuck
  • ✅ Complete actions one at a time
Don'ts
  • ❌ Don't spam messages
  • ❌ Wait for bot to respond
  • ❌ Don't send random numbers
  • ❌ Follow the conversation flow

⏰ Session Timeout

What Happens After 24 Hours?

If you haven't chatted with the bot for 24 hours, it will automatically reset your session and take you back to the home menu when you return. This ensures a fresh start!

🆘 Need More Help?

Type "Help"

In any chat to see available commands

Chat Support

Talk to a human agent

Contact Now
More Guides

Explore other documentation

View All

Ready to Get Started?

Click below to start chatting with ShopPal bot!

Open WhatsApp Chat