Privacy Policy

Personal Information

• Account Data: Name, email, phone number, password
• Profile Data: Profile photo, bio, address, payment details
• Business Data: Shop name, products, pricing (for shop owners)
• Driver Data: License, vehicle info, insurance (for drivers)

Usage Information

• Pages visited, features used, time spent
• Device type, browser, operating system
• IP address, location data (with permission)
• Transaction history, order details

WhatsApp Bot Data

• Phone number, chat messages, button selections
• Product inquiries, order preferences
• Chat session history for support purposes

• Service Delivery: Process orders, manage accounts, provide support
• Communication: Send updates, notifications, promotional offers
• Improvement: Analyze usage patterns, enhance features
• Security: Detect fraud, prevent abuse, ensure platform safety
• Legal Compliance: Meet regulatory requirements

We DO NOT sell your personal data. We may share information with:

• Shop Owners: Customer contact info for order fulfillment
• Drivers: Delivery addresses and customer contact
• Payment Processors: EcoCash, banks (secure encrypted channels)
• Service Providers: Cloud hosting, analytics (under strict contracts)
• Legal Authorities: When required by law or to protect rights

WhatsApp Bot Privacy

• Your WhatsApp number is stored securely
• Chat messages are processed to provide services
• We comply with WhatsApp's Business Policy
• You can delete your chat history anytime by sending "delete my data"

WhatsApp Policies: WhatsApp Privacy Policy | Business Policy

App Permissions

• Camera: To scan products, upload photos (optional)
• Location: For delivery addresses, nearby shops (optional)
• Storage: To cache data, save preferences
• Notifications: Order updates, promotions (optional)

All permissions are optional and can be managed in your device settings.

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Encrypted password storage
• Secure payment processing
• Regular security audits
• Access controls and monitoring

You have the right to:

• Access: Request a copy of your data
• Correction: Update incorrect information
• Deletion: Request account and data deletion
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Export your data

To exercise these rights, contact us at privacy@shoppal.co.zw or WhatsApp +263 71 515 6437

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze site traffic and usage patterns
• Personalize content and ads

You can control cookies through your browser settings.

ShopPal is not intended for users under 13 years old. We do not knowingly collect data from children. If you believe a child has provided us information, please contact us immediately.

We may update this policy periodically. We'll notify you of significant changes via email or in-app notification. Continued use of ShopPal after changes constitutes acceptance.

For privacy questions or concerns:

• Email: privacy@shoppal.co.zw
• WhatsApp: +263 71 515 6437
• Phone: +263 71 515 6437
• Address: bkAfrica, Harare, Zimbabwe